The rapid growth of online shopping has led to an increasing demand for efficient logistics services. Resale platforms and traditional e-commerce platforms both play a significant role in the modern retail landscape. This study aims to compare the timeliness and accuracy of logistics distribution between these two types of platforms.
The study analyzed data from two major resale platforms and two leading e-commerce platforms over a period of six months. Key metrics such as delivery time, package tracking accuracy, and customer satisfaction were evaluated. Surveys were conducted among frequent users of both platforms to gather qualitative insights.
The findings revealed that e-commerce platforms generally offer faster delivery times compared to resale platforms. However, resale platforms demonstrated higher accuracy in package tracking and fewer instances of lost packages. Customers reported higher satisfaction with the reliability of e-commerce platforms but appreciated the transparency of resale platforms.
The study highlights the trade-offs between speed and accuracy in logistics distribution. While e-commerce platforms benefit from established logistics networks, resale platforms often rely on third-party services, which can impact delivery times. Despite this, the accuracy of resale platforms suggests potential for improvement in customer trust and satisfaction.
Both resale platforms and e-commerce platforms have unique strengths in logistics distribution. E-commerce platforms excel in speed, while resale platforms offer greater accuracy and transparency. The findings suggest that both types of platforms can learn from each other to enhance their logistics services and customer experience.
